Time and Material (T&M)
Often referred to as “On Call Service”. The Time & Material service plan leaves the administration and responsibility of forklift maintenance in the customers hands. From scheduling repairs and periodic maintenance, to fleet utilization and cost analysis studies. With the T&M service plan the customer is responsible for:
- A one time travel fee
- An hourly rate for service time
- All parts used for the repair
The T&M service plan is best suited for companies that don’t want service contracts. The company wants to call in all their own service calls, and pay for what is needed, when it is needed. It is recommended that this type of service is supplemented with a PM Agreement.